Frequently Asked Questions
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General
Do you allow dogs on site?
Dogs are not permitted on site unless they are assistance dogs.
If you have an assistance dog staying for the duration of your visit, please let a member of staff know.
Can I bring my family to camp?
No, we are not open for public camping. We are only open to Scouts, Guides, Youth Organisations and Schools.
Can I bring my child to do some activities?
Sadly, we are not open to family groups or private individuals.
How can my child join Scouts/Guides
Information on joining Scouts is available at www.scouts.org.uk/groups. Guides is available at www.girlguiding.org.uk/information-for-parents/register-your-daughter. Follow the instructions to find your local group.
Do you run DofE Gold residentials?
Yes, visit https://www.vacancies.hertfordshirescouts.org.uk/dofe-opportunities.
How do I make a booking?
Provisional bookings can be made either by email, over the phone or online. The bookings team are available Monday - Friday 9am to 5pm.
How do I confirm my booking?
Provisional booking information will be sent via email. Please click the link to complete the e-sign booking form to confirm your booking.
When is our final payment due?
The final payment for a booking must be made 14 days before the booking commences. For more information, please see our terms and conditions.
Where are the nearest supermarkets and food shops. Can I get a delivery?
Tesco Extra is easily accessible in minutes by car. Booker and Costco are also within easy driving distance towards Watford.
Major supermarkets deliver to Well End but please ensure all orders contain your group name and an onsite contact number. Please wait at the reception for your order at your allocated delivery time, as this is the first place delivery drivers come to find out where you are!
Is there security onsite?
For your security, we have CCTV at our entrance and throughout the site and a duty manager available 24 hours. A code is available for the site gates. Please close them if you are the last group to leave.
Are drones allowed on site?
No drones of any sort are allowed on site. If you have a specific reason why you need one, please contact the Manager to request permission.
Are fireworks allowed on site?
No fireworks are allowed.
I have lost an item on site - how can I let you know and try to get the item back?
Please complete our claim form which can be found here. If the item is found, we will get in contact with you by email or phone.
Arrival
How do I find Well End Activity Centre?
A ‘How to Find Us’ guide is available from our website, please circulate to all those you need to direct to Well End.
What happens if we are arriving by coach?
Please let us know in advance if you are planning to travel to us by coach and let us know on your Guest Information form. To ensure your arrival goes smoothly, please familiarise yourself with our ‘How to Find Us’ guide and ensure this is passed onto your driver.
What happens upon arrival at Well End?
A warm welcome awaits you. Upon arrival please go to the Activity Office to confirm your arrival and check in. Throughout your visit, activity equipment and activity keys should also be collected here. You may be given codes to access what you need for your stay.
If you have any issues with your campsite or building when you arrive, please notify our team immediately so that we are able to address the matter.
Will vehicles be allowed access to our campsite/building?
Vehicles containing your Group’s main camping equipment will usually be granted access directly to the area where you are staying, however at busy times or during poor weather this may not always be possible.
We are hiring equipment during our stay, where we can collect this?
Please come to the activity office to arrange collection of any equipment you are hiring such as tables or altar fires.
Where is the nearest train station?
The nearest train station is Elstree and Borehamwood (Great Northern/Thameslink)
It is approximately a 10 minute drive from Well End.
What taxi companies are local?
Aba Cars - Borehamwood - 0208 386 7777
Activities
When do I need to book activities by?
We advise you book activities as early as possible and at least 4 weeks in advance. We will book activities (self-led or instructed) at short notice, subject to availability. Activities are available at 9am, 10.30am, 12pm, 2pm, 3.30pm, 5pm, 7pm and 8.30pm. Sessions are for up to 15 participants.
What happens if it is raining?
Many of our activities can continue if participants are dressed properly. Our instructors will assess the activities in adverse weather conditions and if there are safety reasons why an activity cannot continue, we reserve the right to find a suitable alternative or cancel the activity. Groups should make sure they are dressed for the weather conditions.
Activity Training - when is the next course?
Activity training courses are advertised on our website and Facebook page.
Facilities
What is your policy on smoking and drinking?
Well End supports the right to smoke free Scouting. Whilst we understand people have the right to smoke, we recognise people have a choice. We also acknowledge that non-smokers have right and choices. All buildings and activity areas are smoke-free zones. People should be actively discouraged from smoking around young people. Please see the Smoke-Free Scouting Guidance on www.scouts.org.uk for more information.
Anyone who is responsible for young people or taking part in activities must refrain from consuming alcohol. Please see our terms and conditions and Scouting and Alcohol in the Safeguarding section of guidance on www.scouts.org.uk for more information.
What can I buy onsite?
Our onsite shop, the Providore sells a range of confectionary and branded souvenirs and opens on request when staff are onsite. We suggest that pocket money consists mainly of coins as opposed to notes. Credit/Debit cards are accepted (min £1). Souvenirs can be pre ordered from our Online Shop.
Are we allowed to have open fires on site?
Open fires are permitted as long as they are in an altar fire. Ground fires are not permitted. If you do not have your own altar fire, they can be hired from reception (subject to availability).
There is a woodpile situated next to the campfire circle. This is usually well stocked, but please do not be wasteful. Remember there are nails in pallets and therefore boots are the only safe footwear when you are in this area. You are welcome to bring your own barbecue as we do not have any for hire. If you are planning to bring disposable barbecues, please make sure that they are lifted off the ground when lit.
Is the water at Well End suitable for drinking?
There is a tap with drinking water at the entrance to the camping field. Water inside the toilet blocks is not suitable for drinking.
Do you have a freezer?
We do not currently have any freezers on site.
What should we do with waste?
All rubbish should be taken to the bins in the car park. All rubbish is collected and sorted for recycling by our waste contractor. All rubbish including cold ash should be put into black bags and placed in the bins in the waste area. Please do not put hot ash or disposable barbecues into the bins as this is a fire hazard - wait for them to cool down. Traditional wet pits should not be used. Draining can be done above ground in the rough part of your campsite.
Do you have tents for hire?
We have tents that are available for hire however these are only for use onsite and are not to be removed from the campsite.
Do you have first aid equipment?
First aid equipment is not supplied. It is the responsibility of each group to make appropiate provisions for this.
Is bedding provided/What should I bring?
We do not supply bedding, you need to bring your own sleeping bag and pillow. A recommended kit list can be found on our ‘Downloads’ page.
What extra equipment should I bring/will I need?
If staying in a building, sharp knives, chopping boards and matches (to light the gas hobs) are not supplied.
Toilet rolls are supplied in all buildings and toilet blocks.
Do you have electric car chargers onsite?
No. We do not have electric car chargers. There are local public chargers that are available to use.
Please see our Electric Car Charger Map here.
Depatures
What do we do when we are ready to depart?
Please ensure that you have checked your site for litter, all ash has been cleared, wood has been returned to the woodpile and rubbish has been put in the skip. Any equipment hired should be returned.
The last leader to leave site should notify reception that everyone in your group has left or close the front gates if you were the only group on site.
If you are in an accommodation building, please scan the QR code displayed in the building to check out.
Accessibility
We have a person attending with additional needs. What suitable facilities do you have?
The toilets by the car park have 3 unisex cubicles, one is accessible with a wet room. The toilets by the camping field have steps up to them.
Site visits for familiarisation or to assess activities for suitability are available on request - please contact us by email or phone to discuss.
Where practical, adjustments to activities can be made. Please contact us to discuss individual requirements with appropriate instructors. In some cases this may result in more suitable activities being suggested.
Assistance dogs are welcome on site.